Mentoring Policies

All mentoring sessions are held 100% online via Zoom. Once your booking is confirmed, you’ll receive the access link by email so you can join calmly at the agreed date and time.

All sessions are recorded so you can revisit them afterwards at your own pace. After each session, you’ll have access to a private cloud folder with the recordings and materials worked on for 7 calendar days. After this period, the folder is automatically deleted as a measure to protect confidentiality and shared content.

During the mentoring sessions, I share methodologies, processes, and tools that are at the core of Networking Creative House Digital. All of this material is original, legally registered and protected.

This includes, among other resources: diagrams, workflows, processes, methodologies, templates, slides, summary charts, schemes, drawings and any visual structure developed during the mentoring.

To protect the work behind each process, this material may not be resold, redistributed, shared with third parties or used as your own product, whether free or paid. It may also not be adapted or transformed for personal or commercial purposes.

Any improper use of this content is considered a violation of intellectual property rights and may lead to legal action.

That said, you are completely free to apply what you learn to your own business, share your experience and show your progress. What we protect is our know-how: the internal methodologies, materials and processes that belong to Networking Creative House Digital.

To respect the time, energy, and commitment each mentoring process requires, please note that none of our mentoring services offer refunds, without exception.

I understand that genuine unforeseen situations can arise — such as illness, medical emergencies or serious personal circumstances. In these specific cases, and when notified in advance, a reschedule may be considered depending on availability.

We do not offer long pauses or rescheduling for foreseeable reasons such as travel, work commitments, events or personal organisation, as this affects the continuity of the process and the time already reserved in the calendar.

The mentoring service is booked for one specific person or, in previously agreed cases, for a duo defined from the start. This is a personal process designed to work directly and in depth with your specific context.

For this reason, the service is not transferable to third parties and cannot be assigned, resold, shared or changed in ownership under any circumstances. Access to sessions, recordings, and materials is strictly limited to the authorised person or duo at the time of booking.

To help you stay organised and make sure you don’t miss any sessions, we send automatic email reminders:

• 24 hours before

• 45 minutes before

• 10 minutes before each session

This way, you can plan your day calmly and arrive focused and unhurried.

Sessions start and end at the agreed time. To make the process fair and effective for both of us, punctuality is essential.

A maximum waiting time of 10 minutes is applied. If the client does not join within this time, the session will be considered completed, with no option for rescheduling or refund.

Respecting time, energy, and planning is key for both sides. Any time lost due to lateness or absence cannot be recovered.

We want the payment process to be as clear and simple as possible, so here’s how it works depending on your location:

Mentoring within Ecuador
You can pay via:

• Bank transfer or deposit

• Credit or debit card (Visa, Mastercard, Diners or Discover)

• Instalment option of up to 3 months with interest (available only in Ecuador)

Mentoring outside Ecuador
Payment is made exclusively through the payment link you’ll receive, using a credit or debit card (Visa, Mastercard, Diners or Discover).

Please make sure your card is enabled for international payments. This depends on your bank, so we recommend checking this in advance.

Once payment is confirmed, your place in the mentoring is officially reserved.

Mentoring sessions take place in a professional, close and human space, where respect is the foundation of everything.

We expect clear, conscious and respectful communication at all times. Offensive, aggressive, dismissive or disrespectful behaviour — whether verbal, written or digital — is not tolerated.

If this boundary is crossed, Networking Creative House Digital reserves the right to end the mentoring process with no right to a refund. Mutual respect is essential for the experience to be safe and valuable for both sides.

To ensure you can fully enjoy the mentoring experience without language barriers, sessions held in English include simultaneous interpretation.

This means a member of our team interprets the content being delivered in Spanish in real time, allowing you to listen directly in English as the session unfolds.

In addition, these sessions include automatic English subtitles as extra support for better understanding.

This service applies exclusively to mentoring sessions conducted in English and is part of our commitment to making sure you feel comfortable, confident and fully focused on the process.

Everything shared during the mentoring sessions is handled with absolute confidentiality.

Personal, strategic, or sensitive client information will not be shared with third parties without explicit consent. This is a space created for open, honest and safe conversations.

Each mentoring process is designed to provide clarity, direction, and practical strategic tools. However, specific results cannot be guaranteed.

Progress depends on multiple factors: your commitment, your context, the decisions you make and how you implement what we work on together.

The mentoring has a strategic, creative and educational focus. It does not replace legal, tax, accounting or financial advice.

By participating, you understand and accept that all decisions you make as a result of the sessions are entirely your own responsibility.

Networking Creative House Digital guides, supports and provides structure and perspective, but final actions — and their outcomes — always depend on the client.

Our role is to walk alongside you with clarity and vision; the path itself is yours to walk.